About Us

Digitrax Company Philosophy

Our company goals are posted throughout our building so that we never lose sight of them:

  • Make Customers Happy

  • Make Good Products & Sell Them At A Fair Price.

  • Give Excellent Service to Our Customers.

  • Continually Improve Our Products and How We Make Them.

  • Have An Enjoyable Workplace.

Digitrax is a full time professional company dedicated to bringing superior engineering, quality and affordability to model railroaders everywhere. The first time we ran a digital command control system we knew we couldn't live without one but, we couldn't afford it either. Digitrax decoders and command stations are our answers for model railroaders who want to enjoy the excitement of Complete Train Control without taking out a second mortgage. The system is affordable and flexible. You can get started with Digitrax Digital Command Control for a small initial expenditure with one of our starter sets and then expand as your needs and interests grow. Your system can be as simple or as complex as you wish, IT'S UP TO YOU!

We are committed to customer service. Our customers are the reason we are in business. If you need assistance with your Digitrax products, please sign in to our Help Desk at helpdesk.digitrax.com to send in a support ticket so we can work with you to resolve any issues you have and so we can make better products for you in the future.

Thank you from all of us at Digitrax for choosing our products!

Help Desk (for ALL tech support and repairs):


Note:  All tech support and repair questions are handled exclusively through our Help Desk. This allows Digitrax to efficiently handle tech support/repair issues and to monitor the system for quality control. Please include your phone number and a good time to call when you will have access to your Digitrax equipment in case we need to call you.  The Help Desk gives you access to all your support tickets for future reference, too.

Mailing Address:

Digitrax, Inc
2443 Transmitter Rd
Panama City, FL

Note: Please do not send items for repair without including the repair form from this website. Click here for the repair form.

Phone: (850) 872 9890
(Note: for tech support or repairs, please use helpdesk.digitrax.com to contact Digitrax)

FAX: (850) 872 9557

Regular Business Hours: 

Monday-Friday 8:00AM to 12:00PM *close for lunch until 1:00PM* 1:00PM-5:00PM CST.